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Beyond Legal Help: Attorney-Client Relationships at J/T

When you hire Johnson/Turner, you’re not just getting a Minnesota divorce attorney—you’re getting a full legal team dedicated to your journey. Our client-centered approach is built on partnership, transparency, and a deep commitment to guiding you through family law matters like divorce, custody, and child support, towards a better future.

A Team Behind You Every Step of the Way

Our attorneys are backed by paralegals, client engagement specialists, and support staff who handle scheduling, billing, and communication. This means our attorneys can focus on your case rather than administrative tasks, delivering deeper, more substantive attention.

Attorney Shannon Wachter has seen the difference firsthand: “I wouldn’t be able to do what I do without our support team. I can dig deeper into clients’ cases because I’m not bogged down by paperwork or chasing people down.”

By working as a team, we can respond quickly to questions, explain pricing clearly, and ease client anxieties. Wachter notes that when clients have concerns about pricing or the process, “there’s always someone ready to provide clarity and reassurance.”

Life Coach Matt Tuttle adds, “Clients are never alone in their story. I’m engaged, listening with them, and invested in their success.”

Building Trust From the Beginning

Trust starts with clarity. Attorney Dan Cain emphasizes, “Providing a laid-out plan and transparent prices helps folks feel like they aren’t being surprised with the billing system. Clients can be open and truthful without running into more costs thanks to what they say.”

For Tuttle, building trust means curiosity and careful listening: “I echo their emotions back to them, and they slowly reveal more about what informs those emotions.” This approach helps us learn what matters most to you—so our strategy reflects your priorities.

We want you to walk out of your first meeting feeling relieved, hopeful, and supported. Wachter puts it this way: “I want my clients to feel like we are advocating for them in the best way we can under the law…… at least some of the burden should be lifted so they can focus on healing and restarting their lives.”

Tuttle agrees, saying he hopes clients leave that first meeting “seeing the light at the end of the tunnel…and feeling confident moving forwards.”

What We Ask Of Clients

As crucial as it is for our attorneys/legal teams to create a positive attorney-client relationship, there are also things that clients can do to maintain this relationship on their end.

At Johnson/Turner, honesty is non-negotiable. Cain explains, “Problems don’t go away because you ignore them. When you and the client can accept a situation, that’s when you can really work through it.” Tuttle sees honesty as a shared responsibility: “My honesty is nothing without honesty back.” This two-way openness helps us face challenges head-on while maintaining hope for solutions.

Another common hold-up we see is that many clients are surprised to learn that what feels “fair” and what is actually legal in family law aren’t always the same. Wachter says, “Sometimes what clients ask for isn’t realistic. That doesn’t mean we won’t find creative solutions to get them part of what they’re asking for, but there are limits.”

Tuttle also notes that the process is often less adversarial than expected: “A lot of times, people are surprised that we are working together, not litigating. This is a good thing! Discovery isn’t meant to dig up your skeletons—it’s about planning for the future.”

In short, the strongest attorney-client relationships are built on mutual respect, trust, and open communication. Wachter shares, “I’m human too, not a punching bag, and I truly always have my clients’ best interests in mind. Gratitude goes a long way, and so does actually respecting my advice….I give it for a reason!”

Similarly, Tuttle wishes more clients recognized the scope of value Johnson/Turner delivers: “We take a very holistic divorce approach, and a lot of clients don’t realize how important—and how different—that is.”


Bottom line: At Johnson/Turner, we see ourselves as more than your attorneys—we’re your partners in navigating a difficult season of life. With transparency, compassion, and a team dedicated to your success, we help you move from uncertainty to clarity, from fear to hope.

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Beyond Legal Help: Attorney-Client Relationships at J/T